Our approach to care is centred on the person and our relationship with the person, a focus on individual needs, care and support - to maintain privacy, dignity, independence and choice. Here is our latest Care and Social Services Inspectorate Wales (CSSIW) Report from February 2016.
Care is provided by qualified and dedicated staff that hold professional nursing qualifications. Nursing cover is delivered 24 hours a day. We have a range of well trained Care Practitioners, who support the nurses in providing the care to the residents living at Merton Place. This is all provided in an environment specifically adapted to each resident’s needs.
Independence is encouraged by allowing each resident to continue to help themselves to the best of their ability, but with the assistance of the nursing staff where necessary, enabling them to maintain a sense of fulfilment and well being.
A wide range of regular individual activities are offered, and all residents are encouraged to get involved if they possible can, and to make new friends.
Each resident has an individual care plan which is tailored to meet their specific needs; reflecting their individual strengths, interests and physical and emotional abilities. The plan takes into account any current or previous advice from Health Care professionals and is drawn up in consultation with each resident and or their representative as appropriate. All care plans are reviewed regularly and any changes are fully discussed, where possible with individual residents or their personal representative as appropriate.
Merton Place has a wide range of modern facilities which enables our staff to provide high quality care. On each floor there are dedicated nursing stations with Wi-Fi technology, allowing staff to provide care throughout the home, ensuring personalised and confidential care.
Our staff are provided with on-going opportunities for learning and development to ensure the care they provide is not only the kindest possible, but is also delivered from a sound and professional knowledge base.
Thank you so much for taking care of my grandma. She’s a special lady; your patience, gentleness and compassion are priceless to us.